January is the Cruelest Month for Retail Refund Fraud
RogerRossmeisl
JANUARY 20, 2023
For many retailers, January isn’t just the first month of the year: It’s “return season,” when customers bring back their unwanted holiday gifts for refunds or exchanges. According to the National Retail Association, consumers are expected to have returned more than $816 billion of merchandise (almost 17% of goods sold) in 2022.
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