Sat.Apr 22, 2017 - Fri.Apr 28, 2017

article thumbnail

Chatbot Tracker: Helping Productivity

PYMNTS

Chatbots have moved into a unique position over the past few years. Rather than using chatbots to resolve customer service issues solely on company websites or for inside use at organizations, businesses have begun branching out to help optimize both internal and external organizational needs. While chatbots may be traditionally thought of as the standard instant message chat windows, they have evolved to meet the needs of today’s fast-paced consumer.

article thumbnail

How to Prepare for the Transition to Value-Based Reimbursement

Katz,Sapper&Miller

In the healthcare industry there is a great deal of discussion about the shift from volume-based to value-based reimbursement models, and regulatory requirements are continually changing. But what exactly are bundled payments, Accountable Care Organizations (ACOs) and value-based reimbursement?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

RegTech, AI Fuel Strong B2B FinTech Numbers

PYMNTS

Good news emerged from the U.S. venture capital sphere this week: VC funding for FinTech startups in Q1 alone hit $1.2 billion, found a new report from KPMG. Analysts said the industry has seen its highest venture capital activity since Q1 of 2016, fueled by focus on late-stage investment rounds. “The U.S. leads the rest of the world in the total value of FinTech investment due to the large amount of funds available to invest in the market, with investors focusing on late-stage, clear front-runn

B2B 77
article thumbnail

Why Omnichannel Still Trips Up B2B eCommerce

PYMNTS

Consumers and business buyers alike are placing new pressures on merchants and their supply chains. The rise in omnichannel B2B and B2C eCommerce has, for some companies, created a disconnect in the product content viewed by buyers and a lack in product information management across sales channels means money lost. According to new data from 1WorldSync, almost half of surveyed merchants and suppliers have lost at least $1 million because of this challenge of omnichannel sales — and more than a t

B2B 70
article thumbnail

Planning Your Restaurants Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

article thumbnail

Apexx Organizes Merchant Solutions Marketplace

PYMNTS

Apexx, a FinTech startup, is reportedly launching in London, aiming to create a transparent marketplace in which merchants can browse and plug into competing services for a network of acquirers and payment brands. In a report , Apexx said with its platform, merchants can see how the costs compare from one payment brand to the next and get advice on the payment providers that would be best suited for the merchant.

Retail 66
article thumbnail

Blockchain Tracker: Blockchain’s Role In Digital Advertising

PYMNTS

Although it’s still in its infancy stage of being used outside of the financial arena, blockchain technology is slowly showing signs of impacting other industries. On the tip of everyone’s tongue in the digital advertising arena is blockchain technology. Just as recent as this January , ethereum-based blockchain technology company adChain partnered up with decentralized application studio ConsenSys with the goal of specifically developing a blockchain solution for the online advertising industry

More Trending

article thumbnail

India’s Ecommerce Impact Is Tiny But Not For Long

PYMNTS

India has been the next bastion of growth for eCommerce companies, including Amazon and Alibaba, but the market is still in its infancy, accounting for just 1 percent of the world’s spending online. That’s according to Seeking Alpha which, in a broad report looking at the state of eCommerce in India, said the low penetration rate of eCommerce in the country is mainly due to the low number of Internet users compared to its total population.

Maine 62
article thumbnail

Today In Data: Most Willing To Pay Ransomware

PYMNTS

In terms of the country most willing to pay ransomware money, the United States came out on top. It’s not only the most willing payee, but it’s also the most targeted country in the world. According to software company and security product provider Symantec’s Internet Security Threat Report , ransomware attacks intensified in size, number and type. Here are the numbers: 100 | Amount of new malware families launched in 2016. 36 percent | Global increase in ransomware attacks. 266 percent | Inc

60
article thumbnail

UK’s FCA Sees Record Complaints In Latter Half Of 2016

PYMNTS

U.K. consumers lodged 3.04 million complaints in the second half of 2016 concerning financial products. This according to figures published yesterday by the Financial Conduct Authority (FCA), the U.K.’s financial watchdog. In its figures, the FCA noted that total complaints were higher in the second half of 2016 compared to the first — when 2.05 million were recorded — in part because the organization changed its recording process.

account 60
article thumbnail

New Study Shows Many Companies Not Meeting Customer Expectations

PYMNTS

Talend, a leader in cloud and big data integration software, announced in a press release the results of an international consumer and IT business survey that reveals a surprising gap between customer expectations and what organizations are actually providing. With industry research suggesting businesses are losing $62 billion per year through poor customer service, this information can help companies figure out where they are falling short.

Retail 59
article thumbnail

How Automation is Driving Efficiency Through the Last Mile of Reporting

Speaker: Jamie Eagan

As organizations strive for agility and efficiency, it's imperative for finance leaders to embrace innovative technologies and redefine traditional processes. Join us as we explore the pivotal role of digitalization and automation in reshaping what is commonly referred to as the “last mile of reporting”. We’ll deep-dive into why digitalization is no longer a choice, but a necessity for finance departments to stay competitive in a fast-paced environment touching on: 2024 trends for the Office of

article thumbnail

NEW REPORT: Why Mobile Order-Ahead Is On The Menu

PYMNTS

For nearly a century, restaurateurs have looked to speed to gain an edge over the competition. . Since Harry and Esther Snyder, the founders of In-N-Out Burger, debuted order-ahead services in the late 1940s, restaurateurs have hoped that allowing customers to order their food in advance would keep those customers happy, and coming back for more. Now, with a huge boost from mobile technology, restaurants — from coffee shops like Starbucks to burger joints like Red Robin — have embraced advance

article thumbnail

BBVA Eyes B2B With First Real-Time Blockchain Payments

PYMNTS

Spain’s number-two bank, Banco Bilbao Vizcaya Argentaria, or BBVA, said Friday (April 21) that it has successfully completed its first cross-border payment using blockchain technology from Ripple. According to reports , BBVA transferred 50 payments in euro from Spain to Mexico, with the transaction taking only a few seconds. According to the bank, these transactions would typically take days.

B2B 56
article thumbnail

Quovo Raises $10M In VC Funding To Accelerate Growth

PYMNTS

Quovo, a data platform providing insights and connectivity for financial accounts, announced Wednesday (April 26) that it has raised $10 million in Series B funding. In a press release , the company said F-Prime Capital and Napier Park Financial Partners co-led the round and were joined by existing investors, FinTech Collective and Long Light Capital.

article thumbnail

Paysafe Strengthens Support With NewVoiceMedia

PYMNTS

NewVoiceMedia, a provider of cloud contact centers and inside sales technology that enables businesses to have more successful conversations, announced Thursday (April 27) that the global payments company Paysafe increased its customer support center productivity by 20 percent over the last year, using NewVoiceMedia’s ContactWorld for Service platform.

Sales 53
article thumbnail

No-Code Technology: The Key to Unlock the Future of Your Business

Global economies are reeling from recent upheavals—pandemic aftershocks, geopolitical conflicts, and a tech sector crunch. Mark Zuckerberg's 2023 "Year of Efficiency" ethos extends into 2024, with leaders seeking cost reductions without stunting growth. No-code technology emerges as a beacon of hope, fostering resilience and adaptability. Platforms like Make.com and Zapier empower even non-technical staff to automate and innovate, freeing IT for strategic tasks.

article thumbnail

Marchex Uses Voice Analytics To Optimize Customer Calls

PYMNTS

Marchex, a mobile advertising analytics company, has announced the launch of Marchex Speech Analytics, a solution that enables actionable insights allowing companies to better understand what is happening on inbound phone calls from consumers. According to a press release , uncovering the intelligence and insights of these consumer calls can help enterprise and mid-sized companies optimize media spend and sales operations, driving more high-quality calls to their businesses and creating the oppo

Sales 53
article thumbnail

Pinterest Isn’t A Social Network

PYMNTS

Pinterest has snagged a round of headline fascination, as various segments of the tech press have been touting the apparently surprising revelation that Pinterest is no longer thinking of itself as a social media platform. With some structural changes underway, Pinterest has thrown down the gauntlet and said that it does not want to be known as the social media site where (generally young and female) users go to create vast digital collages of their favorite things.

article thumbnail

As Investors Get Picky, Startups Start To Struggle

PYMNTS

A not so very long time ago — about a year and a half — VCs and private equity groups were enthusiastic about innovation — and deeply worried about missing out on the “next big thing.” A lot of questionable ideas got funding — the WSJ this morning noted Beepi Inc, a business that specialized in selling cut-rate cars with big, shiny bows on them.

article thumbnail

Intertrust, Google Partner For IP Litigation Program

PYMNTS

Startup companies are formed every day, and with that there comes concerns over intellectual property. To help protect startups, Intertrust Technologies Corporation unveiled its program with the goal of defending litigation risks. Joining Intertrust in this endeavor as a patent contributor is Google. The new program dubbed PatentShield offers up various patents through a Intertrust-curated list.

article thumbnail

Register Now: Sneak Peek Into Close Automation SkyStem Web Demo

Technology is rapidly changing the way accountants perform and manage month-end activities. Spreadsheets, email, and shared drives no longer have to slow us down. Join us as we present a "sneak peek" recorded demo of SkyStem's month-end close solution – ART. In under four weeks, your team can start reaping the benefits of month-end close automation by vastly reducing spreadsheets, cut down on reconciliation work, speed up the month-end close, and better manage your remote team.

article thumbnail

US Ransomware Incidents Skyrocket Because Businesses Pay

PYMNTS

The U.S. was the number one target for ransomware last year. Its end users were also the most willing to pay. This according to the latest volume of the Internet Security Threat Report published today by software company and security product provider Symantec. In an interview with PYMNTS’ Karen Webster, Kevin Haley, director of Symantec Security Response, spoke to the many ways in which 2016 was a landmark year in cybercrime, where threat vectors point in the future and what’s being done to try

article thumbnail

Looking Toward The Finish Line For MoneyGram’s Merger, But Then What?

PYMNTS

“The readiness,” said Hamlet, “is all.” To which we at PYMNTS will amend: “The readiness, and the government, is all.” . The questions surrounding MoneyGram — namely, whether Ant Financial will snap up the firm, and when, and what will happen if it does — hinge on both readiness and the marbled halls of the Hill. Beyond issues of national security, which we will get to in a moment, there’s a new threat in town in the form of a retailing giant — you may have heard of Walmart — that may make life

article thumbnail

Amazon Tracker: Doubling Down On Subscriptions

PYMNTS

Amazon shares (AMZN) continue to ride high through April, skirting the 900 line with prices fluctuating just above and below, closing out the third week of April trading just below. AMZN was up 1.05 percent from the past week’s close in pre-market trading, looking to start Monday on an up note. At the time of writing, AMZN was trading at $907.41, up 0.99 percent and trending upward.

Retail 49
article thumbnail

Helping Acquirers Embrace An App-Centric Future

PYMNTS

The historical relationship between merchants, acquirers and ISOs was fairly simple — it was often based on bundling payments processing around POS terminals. But a funny thing happened on the way to the digital age: merchants wanted more than just payment processing and gear. They wanted to have an integrated suite of point solutions — like advertising, marketing and loyalty programs — across all of the channels they operated, so that they could offer their customers a better experience in-stor

article thumbnail

Recruit and Retain New Blue-Collar Talent

Blue-collar jobs have a branding problem. One company, GEON, partnered with Paycor to find the solution. Learn how to attract, engage, and retain blue-collar employees, helping them build meaningful careers – and support your company’s goals.

article thumbnail

Zeta Grabs $140M To Square Off Against Marketing Tech Giants

PYMNTS

Marketing tech outfit Zeta Global, focused on data management, has raised $140 million, which as Adweek reports, reflects “a growing trend of investments” into cloud-based marketing efforts. The total tally raised by the company to date stands at $250 million, and Zeta itself has said that it is growing 50 percent annually, logging sales of $300 million last year.

Sports 48
article thumbnail

ATM Trade Group Pushes Back On The War On Cash

PYMNTS

The ATM Industry Association (ATMIA) has spoken out against the efforts of the anti-cash lobby. ATMIA recently presented the results of a global research study written by Agis Consulting, which highlights the role cash and ATMs play in financial inclusivity and enfranchisement for some two billion of the world’s unbanked population. “As cash is the only form of payment devoid of any prerequisite conditions for access,” the research paper reads, “efforts to liberate people from financial exclusio

48
article thumbnail

Is AI The Ultimate Fraud Fighting Machine?

PYMNTS

After its launch in 2011, HiGear, a San Francisco, Calif.–based luxury car sharing service, was seemingly on track for a successful run with 5,000 members and over $1 million in initial funding. Then suddenly, it hit a wall. The company’s successful start caught the attention of fraudsters who made off with $400,000 worth of luxury cars with stolen identities and credit cards.

Retail 48
article thumbnail

Bitcoin Tracker: Crypto-Catch-22

PYMNTS

In the last few weeks, three separate bitcoin exchanges have reported a halt on processing transactions in dollars — the result of global banks pulling out of high-risk areas. Banks are still exploring blockchain technology in various capacities — as a consortium in Japan recently announced a move to test a fund transfer system with Ripple and are considering creating their own virtual currency — but bitcoin proper has become a bit of a pariah.

article thumbnail

Join the Instant Payment Revolution: Read 7 Must-Know Facts for Small Businesses

Technology evolves at lightning speed, and as finance keeps changing, instant payments emerge as a game-changer for small businesses. By 2030, instant payments are projected to surge by 289% and will become the new norm in financial transactions. Our whitepaper reveals seven must-know facts about instant payments, offering to help you navigate this financial revolution effectively.

article thumbnail

Cross-Channel Customer Service Is Lacking Quality

PYMNTS

When it comes to customer service, it turns out companies are lacking in their cross-channel service. According to the latest research from cloud contact center software company inContact , “inContact Customer Experience Transformation Benchmark Study,” consumers aren’t getting the quick service they’re seeking. No matter what the communication channel is, it was found that less than half of consumers are satisfied with their customer service experience.

article thumbnail

Russian Hacker Gets 27 Years In US Prison For Massive Credit Card Theft

PYMNTS

A Russian hacker was sentenced to 27 years in federal prison for stealing credit card numbers and selling the data online, according to The New York Times. Roman Seleznev, the son of a Russian lawmaker, received the longest sentence for hacking-related charges in the U.S. Seleznev was convicted for running a credit card and identity theft business out of his homes in Indonesia and Russia.

article thumbnail

As Consumers Take On More Debt, Credit Card Losses Rise

PYMNTS

As U.S. consumers become more comfortable with carrying higher levels of debt, the biggest credit card companies reported an increase in chargeoffs in their portfolios during the first quarter of 2017. According to American Banker , the results suggest that the post-crisis era of exceptionally low losses in the credit card industry has ended. During the last quarter of 2016, U.S. households had $12.58 trillion in total debt, an increase of 13 percent from the second quarter of 2013.

article thumbnail

Is Cash Dying? Not So Fast

PYMNTS

Often when cash is covered, its gradual decline is written off as an obituary. A recent ING study, for instance, concluded that consumers in Europe, the U.S. and Australia are fast moving away from cash toward alternate forms of payment. The study came to its conclusion on the basis of survey responses collected from 14,692 respondents based in 15 countries.

46
article thumbnail

How CPA Firms Can Profit From Payroll Services Without the Extra Work

"Offer payroll and do it yourself,” they said. “It’ll be fun!” Spoiler alert: It was not fun. Most CPA firms know that they need to offer payroll services to their clients or risk losing them to another firm that will. However, many don’t really want to. It is often time-consuming and complex due to changing tax laws and regulations, and with the growing staffing shortages, most just don’t have the resources.