Hill Country And The Social Complexity Of Going Cashless

In the Penn Quarter neighborhood of Washington D.C., the Hill Country restaurant specializes in serving up the BBQ’s greatest hits — ribs, pulled pork sandwiches, quartered chicken. It’s popular and well-liked in the neighborhood, but if you want to taste the copious amount of BBQ sauce that is always flowing inside, you better have a credit or debit card on you. Hill Country, as of the middle of this month, stopped taking cash.

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    “Managing cash and handling cash is time-consuming and cumbersome. We would rather see [our staff] focusing on serving our guests,” Marc Glosserman, founder and CEO of Hill Country said, adding that, as of the day they officially pulled the plug, only 7 percent of its transactions were made in cash.

    Cash was actually shaping up to be a security liability for Hill Country, which kept getting robbed. Over the course of the last three months, Hill Country had seen burglars go after its safe not once, but four separate times. Tens of thousands of dollars were stolen before the police arrested a Hill Country employee as a suspect. It was the straw that broke the camel’s back for Glosserman, who had been considering a cashless leap for the chain for some time. Hill Country might not have done that many transactions in cash, but with the various administrative hassles, and now criminal attention, it was costing the business more than it wanted to pay.

    “While cash accounts for a small minority of our transactions, there are often large amounts of cash in the restaurant due to the volume of business at Hill Country. By maintaining this cash on [the] premises for any period of time, we inevitably have a less secure environment than one in which there is no cash around,” Glosserman said in a statement posted on Hill Country’s website.

    And so, as of about two weeks ago, Hill Country said sayonara to cash and became a cards only establishment. In so doing, it launched itself into a debate that is unfolding in both its home city of Washington D.C. and nationwide about whether cashless operation is discriminatory.

    About 30 percent of the population of Washington D.C. is unbanked or underbanked, and, as a result, tend to rely on cash for most of their transactions. Banning cash in restaurants, city council member-at-large David Grosso says, is tantamount to hanging a sign telling a third of D.C.’s residents — many of whom are minorities — that their business is not welcome.

    “When you put out a policy that says that a third of the population is simply unable to participate in your business model, you’re putting your hand up and saying, ‘I don’t want you here,’” Grosso told WAMU.

    Grosso has introduced new regulations that would bar restaurants from putting in cash bans – and require them to take hard currency.

    “If you have the cash, you should be able to go in and buy a sandwich,” Grosso says.

    It doesn’t matter how many local residents have embraced electronic payment methods, so much as it matters how many households haven’t yet — either because they don’t want to, or because they can’t. In D.C., 20 percent of black households are unbanked, and 36 percent are underbanked, according to 2015 data from the FDIC. Both unbanked and underbanked customers tend to be disproportionally low income, according to the data.

    Glosserman says it is not his intent or desire to discriminate against anyone — the reality is that Hill Country doesn’t have that many cash customers. And, he noted, the goal is to keep employees safe by taking out the thing that has been making Hill Country a target for criminals for the last quarter of a year.

    Moreover, cashless businesses aren’t exactly an unheard of thing — in fact, there are all kinds of things that customers these days just expect to have to use a card to access, and he sees no reason why food can’t join that list.

    “There are a lot of businesses, particularly newer economy businesses — Uber, Amazon — none of which accept cash, and no one’s ever claimed that they’re discriminatory,” Glosserman says. “People look at hospitality as a more traditional industry and think this is something that should be classed differently.”

    If D.C. changes its laws to require cash when it rules on the issue in about a month, Glosserman says Hill Country will comply. Until then, it is cash free, and hopes to remain that way.


    AI Startups: Heron Aims to Organize Business Data

    AI startups, digital transformation

    AI startup Heron said Tuesday (July 15) that it has raised $16.6 million in a Series A funding round.

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      Heron automates the mounds of documents that businesses must manage, including PDFs, spreadsheets, emails, tax returns, bank statements, application documents and schedules.

      Its platform integrates with Salesforce, Zoho, Cloudsquare and Tasksuite, among other applications.

      Heron aims to help teams reduce manual work, enabling them to scale without adding staff. According to a press release announcing the new funding, the firm has already processed 350,000 documents a week for more than 150 customers.

      Heron said small and medium-sized business (SMB) lenders have teams of underwriting analysts that spend hours scanning emails, downloading files, checking packets for completeness and manually entering data into CRMs and check for basic eligibility.

      Focusing on companies that don’t have large engineering departments, Heron’s system completes tasks automatically or flags cases that need further review by human staff.

      Insight Partners led the round, with participation from Y Combinator, BoxGroup and Flex Capital.

      The startup, part of the 2020 Y Combinator summer cohort, said it will use the funds to scale in the insurance, equipment finance and SMB lending markets while expanding into adjacent industries.

      Heron also plans to hire more engineers and staff in New York and London.

      Read more: Meta to Make a Bid for Voice AI Startup PlayAI

      FinTech Startup Funding Rises 22% in Q2

      Global FinTech startups participated in 390 funding rounds worth $11 billion in the second quarter, according to data S&P Global Market Intelligence shared with PYMNTS.

      That is a 22% increase in value year over year, but a 13% decline in the number of funding rounds.

      In North America, funding rose by 150% to $8 billion in the quarter, while deal count grew 5%, from 171 to 180. EMEA was the worst performer, with funding falling by more than 50% to $1.6 billion. Latin America also didn’t do well: Funding value fell 34% to $400 million. Asia-Pacific, however, was “relatively stable” at $1.4 billion, S&P Global said.

      By segments, payments startups saw a 37% increase in funding to $2.6 billion in Q2 from the prior quarter. The number of rounds rose by 10% to 115. Cross-border payments drew major interest, with more than 10 deals.

      “Fintech funding is showing early signs of a rebound in 2025 after three straight years of decline. If the current pace holds, this year could mark a turning point in overall funding value,” Sampath Sharma Nariyanuri, senior fintech research analyst at S&P Global, said in the report.

      See also: Robinhood CEO’s AI Math Wiz Valued at $900M

      OpenRouter Organizes Explosion of AI Models

      OpenRouter has raised $40 million in a combined seed and Series A funding round led by VC powerhouses Andreessen Horowitz and Menlo Ventures, with participation from Sequoia as well as angel investors.

      The 2-year-old startup provides a platform that makes it easy for companies to use many different AI models, such as ChatGPT and Claude, without having to build custom tools for each one.

      Instead of connecting to each AI provider separately, companies can use OpenRouter as a single access point. The platform offers access to more than 400 AI models from OpenAI, Anthropic, Google, DeepSeek and others.

      The company said it also helps businesses track their AI usage, manage costs and keep systems running smoothly — even if one provider has a problem.

      Revenue has grown tenfold from $10 million in October 2024 to a $100 million run rate as of May 2025. Over 1 million developers use it.

      OpenRouter is integrated with Microsoft VSCode, Zapier, Cloudflare, Make.com, n8n, Posthog and more.

      Read more:

      AI Startups: What OpenAI, Anthropic Pay Their Technical Staff

      Amazon Reportedly Mulling New Multibillion-Dollar Anthropic Investment

      AI Startups: Aether Taps AI to Spot Market Sentiment Shifts in Real Time

      For all PYMNTS AI coverage, subscribe to the daily AI Newsletter.