Refunds and sales tax
TaxConnex
JANUARY 7, 2025
Perhaps because of at-the-doorstep ease of using courier and delivery services versus standing in a snaking line in a brick-and-mortar store, items bought online are more likely to be returned: Capital One reports that eCommerce or online sales returns increased 7.22% from 2022 to 2023 while in-store returns dropped 19.3%.
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