Client Service: How Did Your Firm Score This Tax Season?
ThomsonReuters
MAY 19, 2022
Unfortunately, businesses often make assumptions about what their clients want. When a firm, or any other business, has been doing things the same way for 10, 20, or 30 years — and it has worked for 10, 20, or 30 years — there are blind spots,” said Greg Pope, Vice President of Marketing at SurePrep. That is key.
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