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How GenAI will shape the future for our customers

Xero

Using GenAI to onboard customers and support next generation customer service We have also rolled out an AI assistant to improve the customer onboarding experience. In the future, we plan to integrate the AI assistant into the JAX experience to iteratively streamline the onboarding and troubleshooting experience.

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Managing Exemption Certificates – the importance of validation

TaxConnex

In this blog we will examine four best practices to manage your exemption certificates so that doesn’t happen. This blog was written in part by TaxConnex partner, CertifyTax. Yet a surprising number of companies have inadequate processes to receive, validate, maintain, and update exemption certificates.

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Small businesses are hiring: what to consider when growing your workforce

Xero

What new systems do you need in your business e.g. registration needs, payroll capability, insurance, onboarding process, training? The post Small businesses are hiring: what to consider when growing your workforce appeared first on Xero Blog. Questions like: Is your business busy enough to justify hiring more staff?

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Xero to retire the Planday product in Australia; enters new Deputy Australia partnership

Xero

For those interested in hearing more about Deputy’s product, they will be running a dedicated webinar for any Planday customers, including details about the onboarding process. The post Xero to retire the Planday product in Australia; enters new Deputy Australia partnership appeared first on Xero Blog.

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One team, big dreams: Accounts and Legal win Large Firm of the Year

Xero

They put this significant spike in growth down to a number of client-centric initiatives, most notably, having an ‘extremely involved’ onboarding process. This onboarding for the client comprises three sessions in their first six weeks, unlimited phone calls and tailored explainer videos.

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Charting a smooth course: Avoiding common mistakes in embracing audit technology

ThomsonReuters

have a “digital transformation strategy” already in place, notes Boston University’s (BU) The Blog Chain. Among some of the considerations audit firms might want to consider include: solutions vetting, expectation setting, change management, training, and onboarding.

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We’re paying back time with new changes in Xero Payroll

Xero

Onboarding, managing timesheets, setting wages, processing payroll, preparing for end of financial year … it can all take up valuable time. Register for a Xero Payroll webinar The post We’re paying back time with new changes in Xero Payroll appeared first on Xero Blog.

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