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B2B eCommerce Differentiates Itself From Its B2C Cousin

PYMNTS

trillion worth of sales is expected to pass through B2B eCommerce systems by 2021, according to Forrester research published last June. Analysts are forecasting a rise in B2B buyers seeking products online, with the customer experience the driving factor of growth and success for B2B eCommerce players. B2B is hard.”.

B2C 43
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How The Game Of 20 Questions Inspired The Tech To Help Doctors Digitally Triage Patients

PYMNTS

parents are working overtime this summer to try to get their kids off the couch and out from behind their video games for fear that spending too much time navigating virtual worlds will come at the expense of learning how to navigate the real one. But those fears might just end up being misguided. Recreating Triage Digitally.

Gaming 96
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Oracle: What’s Old Is New Again For B2B Customer Experience

PYMNTS

Allow us at PYMNTS to do our own small part in that ongoing effort, and apply that quote to the world of B2B customer experience — and the never-ending push to build a better digital ecosystem around that concept. A robust, predictive and personal customer experience (CX), arguably, is becoming the name of the game. “CX Early Days.

B2B 68
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In B2B, P2P, Banking And Beyond: APIs Are Coming

PYMNTS

To paraphrase a TV show that many are no doubt watching (or binge watching to catch up), replete with dragons, thrones and rather grisly games: The application program interface (API) is coming. For B2B, it seems, the advent of the open API cannot come fast enough. New applications should streamline those inefficiencies. In the U.S.,

B2B 71
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FastSpring Acquires SalesRight To Grow eCommerce Solutions For SaaS

PYMNTS

FastSpring , a full-service eCommerce solution for software-as-a-service (SaaS) companies, is acquiring SalesRight, a Canadian SaaS startup that offers tools for business-to-business (B2B) sales teams. The startup offers productivity tools for B2B and B2C SaaS sales teams, such as interactive quoting and digital signatures. .

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Subscription Commerce’s ‘Fear Of Commitment’ Moment

PYMNTS

In a new PYMNTS interview, Dan Burkhart, CEO and co-founder of subscription management service Recurly , discussed with Karen Webster how to get past such hurdles as that form of commerce becomes a bigger part of mainstream consumer — and even B2B — life. “We The upsell process is more than a bit different than in the B2C subscription world.

B2C 67
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Salesforce Unveils Loyalty Management Platform For Businesses As Online Sales Boom 

PYMNTS

Salesforce is rolling out a new product to let B2C and B2B companies easily add loyalty programs at a time when the company says online holiday retail sales grew 50 percent to top $1 trillion. 12) in unveiling the company’s new Loyalty Management product.

Sales 111