TaxConnex Annual Customer Survey Reveals World Class NPS Score for Second Year
TaxConnex
MARCH 8, 2022
Respondents give a rating between 0 (not at all likely) and 10 (extremely likely) and, depending on their response an NPS score is calculated from -100 to 100. Anything above a 0 is seen as good, above 20 is favorable, above 50 is excellent and above 80 is world class.
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