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Chatbots have moved into a unique position over the past few years. Rather than using chatbots to resolve customer service issues solely on company websites or for inside use at organizations, businesses have begun branching out to help optimize both internal and external organizational needs. While chatbots may be traditionally thought of as the standard instant message chat windows, they have evolved to meet the needs of today’s fast-paced consumer.
Good news emerged from the U.S. venture capital sphere this week: VC funding for FinTech startups in Q1 alone hit $1.2 billion, found a new report from KPMG. Analysts said the industry has seen its highest venture capital activity since Q1 of 2016, fueled by focus on late-stage investment rounds. “The U.S. leads the rest of the world in the total value of FinTech investment due to the large amount of funds available to invest in the market, with investors focusing on late-stage, clear front-runn
Consumers and business buyers alike are placing new pressures on merchants and their supply chains. The rise in omnichannel B2B and B2C eCommerce has, for some companies, created a disconnect in the product content viewed by buyers and a lack in product information management across sales channels means money lost. According to new data from 1WorldSync, almost half of surveyed merchants and suppliers have lost at least $1 million because of this challenge of omnichannel sales — and more than a t
Mid-year performance reviews aren’t just boxes for HR to check. Paycor’s toolkit empowers leaders to: Identify high-potential team members. Boost engagement with meaningful feedback. Support struggling employees. Nurture top talent to drive results. Learn how to ignite employee potential through meaningful feedback. When you nurture top talent, everybody wins.
Apexx, a FinTech startup, is reportedly launching in London, aiming to create a transparent marketplace in which merchants can browse and plug into competing services for a network of acquirers and payment brands. In a report , Apexx said with its platform, merchants can see how the costs compare from one payment brand to the next and get advice on the payment providers that would be best suited for the merchant.
Most of the time, saying that some firm or other was a “totally different company five years ago” is a bit of hyperbole. However, in the case of PayPal, it really is the most accurate description — five years ago, PayPal had different leadership and different end goals and was still the payments branch of eBay. And, of course, its relationship with the card networks and issuers was…complicated at best, Dan Schulman told Karen Webster during their fireside chat at Innovation Project 2017.
Although it’s still in its infancy stage of being used outside of the financial arena, blockchain technology is slowly showing signs of impacting other industries. On the tip of everyone’s tongue in the digital advertising arena is blockchain technology. Just as recent as this January , ethereum-based blockchain technology company adChain partnered up with decentralized application studio ConsenSys with the goal of specifically developing a blockchain solution for the online advertising industry
Although it’s still in its infancy stage of being used outside of the financial arena, blockchain technology is slowly showing signs of impacting other industries. On the tip of everyone’s tongue in the digital advertising arena is blockchain technology. Just as recent as this January , ethereum-based blockchain technology company adChain partnered up with decentralized application studio ConsenSys with the goal of specifically developing a blockchain solution for the online advertising industry
The U.S. was the number one target for ransomware last year. Its end users were also the most willing to pay. This according to the latest volume of the Internet Security Threat Report published today by software company and security product provider Symantec. In an interview with PYMNTS’ Karen Webster, Kevin Haley, director of Symantec Security Response, spoke to the many ways in which 2016 was a landmark year in cybercrime, where threat vectors point in the future and what’s being done to try
India has been the next bastion of growth for eCommerce companies, including Amazon and Alibaba, but the market is still in its infancy, accounting for just 1 percent of the world’s spending online. That’s according to Seeking Alpha which, in a broad report looking at the state of eCommerce in India, said the low penetration rate of eCommerce in the country is mainly due to the low number of Internet users compared to its total population.
Everyone knows the convenience of reviewing and signing a document anywhere at any time online, even on mobile devices. But for payments that might accompany those contracts — such as security deposits or escrow payments — documents remain separate and therefore a separate transaction. It was a friction that Woody Levin, DocuSign vice president of Growth/Consumer, decided to investigate.
In terms of the country most willing to pay ransomware money, the United States came out on top. It’s not only the most willing payee, but it’s also the most targeted country in the world. According to software company and security product provider Symantec’s Internet Security Threat Report , ransomware attacks intensified in size, number and type. Here are the numbers: 100 | Amount of new malware families launched in 2016. 36 percent | Global increase in ransomware attacks. 266 percent | Inc
In the climb from contributor to leader, the rules quietly change. But if you’re aiming for the summit, the air gets thinner, and what got you here won’t be enough to get you to the top. 🗻 What made you successful early in your finance career—technical accuracy, sharp analysis, flawless execution—won’t be what carries you to the next level. The higher you go, the more your effectiveness depends on how you connect, adapt, and communicate.
U.K. consumers lodged 3.04 million complaints in the second half of 2016 concerning financial products. This according to figures published yesterday by the Financial Conduct Authority (FCA), the U.K.’s financial watchdog. In its figures, the FCA noted that total complaints were higher in the second half of 2016 compared to the first — when 2.05 million were recorded — in part because the organization changed its recording process.
Talend, a leader in cloud and big data integration software, announced in a press release the results of an international consumer and IT business survey that reveals a surprising gap between customer expectations and what organizations are actually providing. With industry research suggesting businesses are losing $62 billion per year through poor customer service, this information can help companies figure out where they are falling short.
Buying items online has become a regular everyday occurrence. With access to smart devices and laptops, consumers have the ability order anything from anywhere at anytime. An issue that can arise when buying sight unseen — rather than going to see the item in person — is that it can be difficult to ascertain authenticity. While Pew Research shows 79 percent of Americans shop online, it also found that 82 percent place a high value on factoring reviews into their purchasing decisions.
Spain’s number-two bank, Banco Bilbao Vizcaya Argentaria, or BBVA, said Friday (April 21) that it has successfully completed its first cross-border payment using blockchain technology from Ripple. According to reports , BBVA transferred 50 payments in euro from Spain to Mexico, with the transaction taking only a few seconds. According to the bank, these transactions would typically take days.
The most overlooked, yet most critical, element of transformation is preparing people for change. Automation and AI aren't just technical upgrades, they’re cultural shifts which can challenge identities. That’s why change management isn’t a side project—it’s the foundation. In finance, where precision and process rule, navigating change can feel especially disruptive.
Quovo, a data platform providing insights and connectivity for financial accounts, announced Wednesday (April 26) that it has raised $10 million in Series B funding. In a press release , the company said F-Prime Capital and Napier Park Financial Partners co-led the round and were joined by existing investors, FinTech Collective and Long Light Capital.
NewVoiceMedia, a provider of cloud contact centers and inside sales technology that enables businesses to have more successful conversations, announced Thursday (April 27) that the global payments company Paysafe increased its customer support center productivity by 20 percent over the last year, using NewVoiceMedia’s ContactWorld for Service platform.
Marchex, a mobile advertising analytics company, has announced the launch of Marchex Speech Analytics, a solution that enables actionable insights allowing companies to better understand what is happening on inbound phone calls from consumers. According to a press release , uncovering the intelligence and insights of these consumer calls can help enterprise and mid-sized companies optimize media spend and sales operations, driving more high-quality calls to their businesses and creating the oppo
Pinterest has snagged a round of headline fascination, as various segments of the tech press have been touting the apparently surprising revelation that Pinterest is no longer thinking of itself as a social media platform. With some structural changes underway, Pinterest has thrown down the gauntlet and said that it does not want to be known as the social media site where (generally young and female) users go to create vast digital collages of their favorite things.
Finance used to be the function that counted, now it's the one that’s counted on. 📊 For accounting firms, controllers, and finance leaders, expectations are rising faster than headcount. Businesses want agile forecasts, granular analysis, seamless reporting, and smart automation—often without added resources while demanding uncompromised accuracy and compliance.
Startup companies are formed every day, and with that there comes concerns over intellectual property. To help protect startups, Intertrust Technologies Corporation unveiled its program with the goal of defending litigation risks. Joining Intertrust in this endeavor as a patent contributor is Google. The new program dubbed PatentShield offers up various patents through a Intertrust-curated list.
The U.S. was the number one target for ransomware last year. Its end users were also the most willing to pay. This according to the latest volume of the Internet Security Threat Report published today by software company and security product provider Symantec. In an interview with PYMNTS’ Karen Webster, Kevin Haley, director of Symantec Security Response, spoke to the many ways in which 2016 was a landmark year in cybercrime, where threat vectors point in the future and what’s being done to try
“The readiness,” said Hamlet, “is all.” To which we at PYMNTS will amend: “The readiness, and the government, is all.” . The questions surrounding MoneyGram — namely, whether Ant Financial will snap up the firm, and when, and what will happen if it does — hinge on both readiness and the marbled halls of the Hill. Beyond issues of national security, which we will get to in a moment, there’s a new threat in town in the form of a retailing giant — you may have heard of Walmart — that may make life
Amazon shares (AMZN) continue to ride high through April, skirting the 900 line with prices fluctuating just above and below, closing out the third week of April trading just below. AMZN was up 1.05 percent from the past week’s close in pre-market trading, looking to start Monday on an up note. At the time of writing, AMZN was trading at $907.41, up 0.99 percent and trending upward.
Great leadership development is the key to sustainable business growth. Are you ready to design an effective program? HR can use Paycor’s framework to: Set achievable goals. Align employee and company needs. Support different learning styles. Empower the next generation of leaders. Invest in your company’s future with a strong leadership development program.
The historical relationship between merchants, acquirers and ISOs was fairly simple — it was often based on bundling payments processing around POS terminals. But a funny thing happened on the way to the digital age: merchants wanted more than just payment processing and gear. They wanted to have an integrated suite of point solutions — like advertising, marketing and loyalty programs — across all of the channels they operated, so that they could offer their customers a better experience in-stor
Marketing tech outfit Zeta Global, focused on data management, has raised $140 million, which as Adweek reports, reflects “a growing trend of investments” into cloud-based marketing efforts. The total tally raised by the company to date stands at $250 million, and Zeta itself has said that it is growing 50 percent annually, logging sales of $300 million last year.
The ATM Industry Association (ATMIA) has spoken out against the efforts of the anti-cash lobby. ATMIA recently presented the results of a global research study written by Agis Consulting, which highlights the role cash and ATMs play in financial inclusivity and enfranchisement for some two billion of the world’s unbanked population. “As cash is the only form of payment devoid of any prerequisite conditions for access,” the research paper reads, “efforts to liberate people from financial exclusio
After its launch in 2011, HiGear, a San Francisco, Calif.–based luxury car sharing service, was seemingly on track for a successful run with 5,000 members and over $1 million in initial funding. Then suddenly, it hit a wall. The company’s successful start caught the attention of fraudsters who made off with $400,000 worth of luxury cars with stolen identities and credit cards.
Distributed finance teams are rewriting how the back-office runs, and attackers are taking notes. Disconnected workflows, process blind spots, and rising cyber threats are more than just growing pains—they’re liabilities. The challenge isn’t just going remote. It’s building resilient systems that protect accuracy, control, and speed across every transaction and touchpoint.
In the last few weeks, three separate bitcoin exchanges have reported a halt on processing transactions in dollars — the result of global banks pulling out of high-risk areas. Banks are still exploring blockchain technology in various capacities — as a consortium in Japan recently announced a move to test a fund transfer system with Ripple and are considering creating their own virtual currency — but bitcoin proper has become a bit of a pariah.
When it comes to customer service, it turns out companies are lacking in their cross-channel service. According to the latest research from cloud contact center software company inContact , “inContact Customer Experience Transformation Benchmark Study,” consumers aren’t getting the quick service they’re seeking. No matter what the communication channel is, it was found that less than half of consumers are satisfied with their customer service experience.
Living up to consumer expectations is difficult work these days for many reasons, not the least of which is that consumers are a fairly heterogeneous group of people with widely varying expectations. Baby boomers who grew up in the age of white-gloved service and millennials who are trained to hunt down everything online have rather diverse needs. The good news for retailers, according to Vantiv ’s SMB Product Leader Dusty Gomez, is that the ascendance of mobile over the past decade has really “
A Russian hacker was sentenced to 27 years in federal prison for stealing credit card numbers and selling the data online, according to The New York Times. Roman Seleznev, the son of a Russian lawmaker, received the longest sentence for hacking-related charges in the U.S. Seleznev was convicted for running a credit card and identity theft business out of his homes in Indonesia and Russia.
Documents are the backbone of enterprise operations, but they are also a common source of inefficiency. From buried insights to manual handoffs, document-based workflows can quietly stall decision-making and drain resources. For large, complex organizations, legacy systems and siloed processes create friction that AI is uniquely positioned to resolve.
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